Business Agreement

Business Terms of Service

Last Updated: April 2026

YOYBO

Yoybo Ltd. | 167-169 Great Portland Street, 5th Floor, London W1W 5PF, UK

info@yoybo.com | www.yoybo.com

•This agreement is entered into between Yoybo Ltd. (Yoybo) and the business registered on the platform.
•By completing the onboarding process, you accept these Terms of Service and our Privacy Policy.

•Yoybo is a digital loyalty platform that enables businesses to let their customers earn, collect and redeem reward points.
•The platform includes the following services:
•Cashier transactions via customer QR code (loading and redeeming points).
•Campaign management: default campaign, special points campaign, target bonus campaign.
•Customer balance tracking and reporting.
•Staff accounts and transaction history.
•Billing and commission management.
•Multi-language support in 20 languages.

•Yoybo charges no fixed fee or setup fee.
•Commission is charged only on successful cashier transactions.
•The first successful cashier transaction for each business-customer pair is commission-free.
•On all subsequent transactions, a commission of five per cent of the loaded point amount is charged.
•When a customer redeems their full balance, the amount to pay is zero, so no points are loaded and no commission is charged.

•Commissions accrue throughout the month and are invoiced on the date you set during onboarding.
•If the invoiced amount falls below the minimum threshold, it carries forward to the next month.
•Payments are processed through Iyzico in Turkey and Stripe in all other countries.
•Card details are never stored on Yoybo servers; payment processors handle them in a PCI-DSS compliant manner.

•A reminder notification is sent three days before the invoice due date.
•Days one through three after the due date are a grace period; service continues.
•On the fourth day after the due date, the account is locked and no cashier transactions can be processed.
•While the account is locked, existing customer balances are preserved.

•Keep registration details accurate and up to date.
•Offer customers a fair and transparent loyalty programme.
•Pay invoices on time.
•Use customer data only within the platform; do not use it for marketing, profiling or any other purpose outside the platform.
•Provide adequate training to staff on platform usage.
•Do not use the platform for unlawful purposes.

•The business can always see the customer's anonymous identifier (Display ID, starting with YB) and balance status.
•The customer's name and phone number are visible only if the customer has enabled the relevant privacy permission.
•The customer's email address is never shared with the business under any circumstances.
•Customer data obtained through the platform may not be used for marketing, profiling or communication purposes outside the platform.
•Breach of this rule will result in suspension or closure of your account.

•The business may request an anonymous list of customers registered in its loyalty programme from Yoybo in writing.
•The report prepared upon request contains only Display IDs and balance status (available points and progress points).
•No personal information (name, phone, email) is included in this report.
•Requests should be sent in writing to info@yoybo.com and will be fulfilled within a reasonable time.

•The business is the owner of the liability for the reward points it loads to customers. Yoybo, as a platform provider, does not guarantee the monetary value of points.
•If the business account is locked, cashier transactions stop but existing customer balances are preserved. Balance validity periods continue to run.
•The business is responsible for points that customers cannot redeem while the account is locked.

•Changes you make to your loyalty settings affect only points earned after the date of the change.
•Existing balances earned before the change retain their validity under the rules in effect at the time they were earned.

•Customer balances must be zeroed: no customer with an outstanding balance may be left behind. Account closure cannot be completed until all customer balances have been zeroed. Customers must be given a reasonable period to redeem their balances.
•Outstanding invoices: all invoice balances must have been paid.

•Repeated failure to make invoice payments.
•Misuse of customer data.
•Repeated breach of these terms.
•Unlawful activity.
•In the event of termination by Yoybo: existing customer balances expire according to their validity periods. The business remains responsible for liabilities arising from those balances.

•Yoybo provides the platform on an "as is" basis and does not guarantee uninterrupted service.
•Yoybo's total liability shall not exceed the total commission paid by the business in the preceding twelve months.
•Yoybo is not responsible for the consequences of the business's campaign design or the commercial relationship between the business and its customers.
•Yoybo does not guarantee the monetary value of points loaded to customers; point liability belongs to the business.

•The Yoybo name, logo, software, APIs and all platform content are the property of Yoybo Ltd. The business is granted a limited, non-transferable, non-exclusive licence for the duration of its use of the platform.

•This agreement is governed by the laws of England and Wales.
•If a dispute cannot be resolved within thirty days, the courts of London shall have jurisdiction.

•Email: info@yoybo.com
•Address: Yoybo Ltd., 167-169 Great Portland Street, 5th Floor, London W1W 5PF, UK